June 2023 - Be a Good Partner, Know the Process, and Stop Listening to Fred

Jeff Flaherty opens with pollen season, bad drivers, and the slow death of decorum, then connects it all to something he sees on job sites: homeowners who want the work done but aren't quite ready for what that means. Attic stairs cleared, neighbors warned about exterior work, and communication open when something unexpected happens. He also covers a father-in-law type who overrode Jeff's equipment sizing by email, and why Jeff made sure he had the paper trail. From there he and Bob break down the NYSERDA assessment process from intake call to final report, why the free estimate is really just a cost spread across the customer base, and why people who've had work done 10 years ago might still be leaving a lot on the table. Plus why a heat pump that can't keep up is almost never a heat pump problem, and why Jeff's team carries 15 to 20 thousand dollars worth of diagnostic equipment and still doesn't use all of it on every job.