Lecture 1 Introduction to Operations Management

Operations Management Chapter 1: Introduction to Operations Management 0:00 Introduction 0:05 Introduction 1:20 Goods or Services 3:27 The Transformation Process 5:43 Goods-service Continuum 6:52 Why Study Operations Management? 7:35 Basic Business Organization Functions Organization 10:15 OM and Supply Chain Career Opportunities 10:42 OM-Related Professional Societies 11:20 Process Management 11:43 Supply & Demand 13:48 Process Variation 16:52 Scope of Operations Management 17:30 Role of the Operations Manager 17:55 System Design Decisions 19:27 System Operation Decisions 20:41 OM Decision Making 21:33 General Approach to Decision Making 22:50 Understanding Models 23:37 Benefits of Models 24:14 Systems Approach 25:59 Establishing Priorities 27:15 Historical Evolution of OM 27:30 Industrial Revolution 28:37 Scientific Management 29:22 Human Relations Movement 30:38 Decision Models & Management Science • FW Harris-mathematical model for inventory management. 1915 31:44 Key Issues for Operations Managers Today 32:26 Environmental Concerns 33:10 Ethical Issues in Operations 34:47 The Need for Supply Chain Management 35:11 Supply Chain Issues 36:24 Summary