The Hidden Reason Businesses Are Losing Customers Every Day

What if every missed phone call was actually a missed customer? In this powerful episode of More Than a Business*, I sit down with entrepreneur, engineer, and AI innovator **Shivangi Patel* to discuss how Voice AI is transforming the way businesses communicate, capture leads, and serve customers around the clock. As a new mom, software developer, and founder, Shivangi brings a unique perspective to entrepreneurship. She shares her journey from working in industrial engineering in India to becoming a full-stack developer in Canada and ultimately launching a business that helps companies stop losing opportunities due to missed calls and slow customer response times. If you've ever been frustrated by endless phone menus, long hold times, or unanswered calls, this conversation will open your eyes to how AI is changing customer service forever. In this episode, you'll discover: ✅ Why businesses lose customers every day through missed calls ✅ How Voice AI Agents act as 24/7 receptionists ✅ The difference between outdated automated systems and modern AI conversations ✅ How small businesses can compete with larger companies using AI ✅ Why AI is becoming a powerful "co-worker" rather than a replacement for people ✅ Shivangi's entrepreneurial journey and lessons learned as a founder ✅ The importance of customer experience in today's fast-moving world Whether you're a business owner, entrepreneur, realtor, property manager, service provider, or simply curious about the future of AI, this episode is packed with practical insights and real-world examples you can apply immediately. 💡 One of my favorite takeaways: "People don't buy products—they buy trust, relationships, and experiences." Shivangi shares why understanding customer pain points matters more than building the perfect product and how meaningful conversations helped shape her business. 👇 Connect with Shivangi Patel 🔗 LinkedIn:   / admin   Facebook: https://www.facebook.com/profile.php?... Instagram:   / pranthora   🌐 Website: https://www.pranthora.com/ 👇 Connect with Debbie Balfour 🌐 Website: [www.DebbieBalfour.com](http://www.DebbieBalfour.com) 🔗 LinkedIn:   / debbiebalfour   📧 Email: [[email protected]](mailto:[email protected]) 🎙️ Subscribe to More Than a Business for inspiring conversations with entrepreneurs, innovators, and community leaders who are building businesses that create impact. 👍 If you enjoyed this episode: ✔ Like ✔ Comment ✔ Subscribe ✔ Share with another entrepreneur #VoiceAI #ArtificialIntelligence #SmallBusiness #Entrepreneurship #CustomerExperience #BusinessGrowth #WomenInBusiness #AIForBusiness #BusinessAutomation #MoreThanABusiness #DebbieBalfour #ShivangiPatel #Innovation #LeadGeneration #LangleyBusiness