ITOM Roles, Skills, Training and Activities in BAU.
This presentation defines the four ITOM BAU roles, the skills and training each one requires, and the operational cadence they should follow to sustain value after go-live. The takeaway: CMDB is the backbone that ITSM, SecOps, ITAM, Risk, and more all rely on — neglect the ITOM roles that feed it, and you undermine the entire platform.
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