Podcast EP293 - AI, Automation and Observability at Scale – The MSP Insights Panel Discussion

🚨 Most MSPs are drowning in dashboards and shiny AI tools, but very few have actually mapped their own processes first. In this week's IT Experts Podcast, I hosted an MSP Insights Roundtable with Joe Burns, Fiona Challis, and Nick Horner, all pulling apart what AI, automation, and observability really look like at scale. Here's a taste of what we covered: 🔸 Why you should become your own customer zero before selling AI to anyone else 🔸 How one law firm saved three to four hours a week with a fifteen minute agent build 🔸 The real reason MSPs lose margin even as their efficiency improves 🔸 Why owning your IP matters more than most MSPs realise 🔸 How to measure ROI properly, starting with a baseline 💡 This one is packed with practical, honest insight from three people building this in real MSPs right now. Tune in to hear the full conversation on AI, automation, and observability. 👉 What's the first process you'd map out before automating anything? Listen to the episode! Connect with Fiona Challis through   / fionachallis   and https://fionachallis.com/ Connect with Joe Burns through   / cyber-security-speaker-joe   and https://reformed-it.co.uk/ Connect with Nick Horner through   / slnetworks   Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It’s 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click https://themspgrowthhub.com/msp-growt... to get your copy. Connect on LinkedIn   / ianluckett   with Ian and also with Stuart by clicking this   / stuartwarwick   And when you’re ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz - https://scaleyourmspquiz.com/. In just three minutes, you’ll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads. If you’re serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us https://go.themspgrowthhub.com/are-we.... Until next time, look after yourself and I’ll catch up with you soon!   #AIAutomation #MSPGrowth #Observability