The Value Equation: Every Interaction Counts

What was your most memorable customer service experience? Likely, it was a purchase that checked all the boxes: exceptional service, thoughtful touches, and a feeling of true value. In this session, we’ll explore how to create a service experience that exceeds expectations, leaving customers feeling understood, appreciated, and confident in their decisions. Stan Pauls is able to offer design centers a unique perspective as CEO of a locally owned business. In a time when many design centers have been absorbed by larger corporations and directed by distant boards, we remain dedicated to the personal connections and values that set us apart. Being family-oriented and locally owned empowers Decor to fully embrace our mission, prioritize philanthropy, and strike a meaningful balance between growth, community impact, and supporting our partners.