CIO Unscripted: Niel Nickolaisen on Transformation and Building Trust

VLCM field CIO Niel Nickolaisen joins Mike Linton to talk leadership and transformation. From physics and the nuclear navy to running lean manufacturing at GE, Niel never planned on a tech career, until he walked into his CEO's office to quit and walked out as the new CIO. Across nine turnarounds, he's learned that the modern tech leader isn't a technologist, but a business leader who understands technology. He shares his practical playbook: combining Agile, Lean, and ITIL to fix delivery, and building trust at every level from the service desk to the board. Plus why he'd rather be a figurehead than a hero, and why IT pros should be the most change-embracing people in any org. Practical, hard-won wisdom for anyone leading through change.