Driving Customer Retention and Embracing Tech in Part Departments with Dwayne Kinsley

In this episode, Dwayne Kinsley from LACarGuy joins us live from the NCM "Fuel the Future" Fixed Ops event. Dwayne opens up about why these peer-driven conferences matter, what’s keeping dealers competitive, and why retention is a bigger conversation than ever. We dig into the constant evolution of dealership technology—how to cut through all the noise, avoid vendor overload, and find the right partners to help your team move fast and stay ahead. Dwayne pulls back the curtain on how true competition comes from outside the dealership world, what drives fixed ops profitability, and the tough calls parts managers are forced to make with ever-changing tech options. If you’re looking to sharpen your competitive edge and create more value for your customers, this episode is a must-listen. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways 1. Focus on customer value—convenience, speed, and having the right parts—drives real retention. 2. Technology moves fast; choose partners who prioritize customization, support, and adaptability. 3. Don’t get overwhelmed by vendors; streamline where you can, but never sacrifice quality or service. Chapters 00:00 - Networking at NCM Events 03:50 - Focus on fixed operations 07:55 - Startups getting acquired Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn:   / kayleefelio   Website: https://www.partsedge.com