Contract Law - Consumer Rights (Goods) and Exclusion Clause Exam Question

In this video I discuss how to answer a typical AQA Law problem scenario question on these areas... Chapters: 00:00 - Introduction and exam question 02:37 - Advice 03:40 - Suggested answer content (Consumer Rights Act 2015 and Exclusion Clause) 17:16 - How do we write this? - I.R.A.C! 18:33 - Example answer