Blitz RECORD: Consumidor enfrenta falhas em carro elétrico e busca seus direitos

#BalançoGeralMG #LairRennó William bought a hybrid car at the BYD Carbel dealership in Contagem, Minas Gerais. After completing the necessary maintenance, the vehicle presented a serious problem in November 2025, including a fire risk. Despite reporting the defect on December 1st, the dealership did not resolve the issue within the 30 days required by law. According to article 18 of the Consumer Protection Code, William has the right to demand a new car, a refund of the amount paid, or a replacement vehicle with a price reduction. After 60 days without a satisfactory response, William turned to the Blitz program. Marcelo Aro, the presenter, expressed indignation with the dealership and promised legal support to ensure William's rights, highlighting the need for transparency in customer service. Clarification Note Carbel BYD informs that the vehicle in question was received at its authorized technical assistance center for evaluation and repair, with the execution of the service initially contingent upon the manufacturer providing an essential part for the procedure. Since the vehicle's arrival at the facility, the Carbel BYD technical team has acted continuously and diligently, taking all appropriate measures within its responsibilities as an authorized service center, strictly adhering to the standards and guidelines established by the manufacturer and maintaining constant communication with the automaker to ensure the supply of the necessary part. The part in question was subsequently provided by the manufacturer, allowing the completion of the technical repair. The vehicle is currently serviced and available for collection by the customer, who has already been duly informed. It is further clarified that Carbel BYD and the other companies of the Carbel Group are not dealers or sellers of the vehicle in question, which was not purchased from their dealership network. It should also be noted that previous maintenance services were performed by a different dealership, with no corporate or economic ties to the Carbel Group. The dealership remains available for any clarifications, reiterating its commitment to transparency, good faith, and responsible customer service, in strict compliance with its responsibilities as an authorized technical assistance provider, under the terms of the Consumer Protection Code. Subscribe to the Balanço Geral MG channel:    / balancogeralmgrecord   Follow RECORD MINAS on social media: Instagram:   / recordtvminas   Twitter:   / recordtvminas   Facebook:   / recordtvminas