Webinar: Personalized CX with Amazon Connect Customer | Presented by Serve7

00:00 Intro 01:15 Meet the Presenters 02:28 The CX Personalization Gap 04:20 The Cost of Generic Service 06:12 The Solution Is Closer Than You Think 07:03 Amazon Connect Customer Platform 09:01 Agentic AI and Human Scale 10:10 Demo Setup: The Scenario 12:37 Amazon Connect Customer Live Demo 14:52 Human Escalation: Live Agent Handoff 18:55 Architecture: How It's Built on Amazon Connect 22:03 Next Steps & Getting Started with SErve7 Most contact centres have the data to personalize. The problem is it's spread across disconnected systems, so customers still get asked to repeat themselves. In this session, Serve7 shows how Amazon Connect Customer brings together AI, automation, and real-time context to deliver personalized experiences across voice, chat, and SMS. You'll see a full live demo: an AI agent handling a disrupted travel scenario end-to-end, including proactive outreach, natural conversation, autonomous task completion, and a graceful handoff to a live agent when it matters. We also break down the architecture behind it: Amazon Bedrock, Nova Sonic, AgentCore, and how they work together inside Amazon Connect. Presenters: Frank Mirecki, CEO & Co-Founder, Serve7 Dan Perlman, Solution Architect, Serve7 Vanja Andrin, Co-Founder, Serve7 Learn more: https://serve7.ca Contact: [email protected] #AmazonConnect #ContactCentre #CX #AI #CustomerExperience #AWS #AgenticAI