Rethink Mobility LINQ’s Unique Path to Business Growth

Enterprise mobility is becoming more complex as carriers reduce support resources and organizations struggle to control costs, security risks, logistics, and user experience. In this episode of ETMA Tech Talk, Joe Basili sits down with Chris Koeneman, Chief Revenue Officer at LINQ, to discuss why Managed Mobility Services (MMS) are becoming a strategic advantage for distributed enterprises. Chris explains how organizations can optimize carrier spending, improve support, streamline device logistics, reduce BYOD risk, and leverage AI to improve customer retention. The conversation challenges two false assumptions that many enterprise leaders still make: 1. Carrier optimization requires switching carriers. 2. Mobility management is simply a telecom problem. According to Chris, neither assumption is true. ________________________________________ Key Takeaways Managed Mobility Services Matter More Than Ever As carriers reduce account management and support resources, enterprises increasingly need a trusted partner to fill operational gaps. Mobility Savings Often Exist Without Changing Carriers Many organizations overspend because of: • Over-purchased unlimited plans • Unused features • Missed promotions • Poor visibility into usage patterns AI Can Predict Customer Churn LINQ uses AI to analyze: • Customer communications • Meeting transcripts • Service interactions • Leadership changes The goal is identifying churn risk before it becomes visible to account teams. BYOD Requires Governance Allowing employee-owned devices without proper MDM controls can create: • Security risks • Compliance concerns • Data management challenges • Employee separation issues Automation + Human Expertise Wins Topics Include ✅ Mobility cost optimization ✅ BYOD security and MDM risks ✅ Device logistics and kitting ✅ 24/7 user support ✅ Carrier management ✅ Starlink management ✅ AI-powered customer retention ✅ Guaranteed savings model What's the biggest mobility challenge facing your organization today? 📱 Cost optimization? 📱 BYOD security? 📱 Device logistics? 📱 Carrier support? 📱 User experience?