From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox
Join the FREE Masterclass: https://bit.ly/4mqqgCu ⇩ open me! ⇩ In this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transforming customer success from reactive to proactive, data-driven revenue forecasting, and building scalable digital CS programs. She discusses signals for early churn detection, effective use of behavioral data, and strategies for scaling customer success efforts. Chapters 00:00 Introduction 02:50 The Role of Data in Customer Success 05:57 Building a Scalable Customer Success Team 09:06 Hiring for Customer Success: Insights from the Talent Playbook 11:50 Navigating Career Ambitions in Customer Success 14:46 Understanding Digital and Scaled Customer Success 17:45 Proactive Churn Management Strategies 20:51 Identifying Key Signals for Customer Retention 24:06 Leveraging Behavioral Data for Better Outcomes 34:49 Identifying Behavioral Signals for Churn Risk 40:11 Scaling Customer Success Strategies 45:03 Proactive Campaigns to Prevent Churn 52:18 Improving Renewal Forecasting with Data 57:05 Building a Digital Customer Success Motion Connect with Anika Zubair: Website: https://thecustomersuccesspro.com/ LinkedIn: / anikazubair RevUP Academy™: https://thecustomersuccesspro.com/revup Julie Fox Linkedin: / julie-fox-1b05395a Customer Success Talent Playbook - https://www.cstalentplaybook.com/ Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com... Want to be my next podcast guest apply here: https://www.thecustomersuccesspro.com... Download my freebies: https://thecustomersuccesspro.com/res... 🎥 MORE VIDEOS LIKE THIS: • Designing a Value Led Customer Success Org... • How to Prove ROI When Your Product Does No... • From PLG to SLG: How to Rebuild Customer S... Business Inquiries - [email protected] #customersuccesspro #podcast #customersuccessmanager
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