The Unexpected Story of The $147m Plumber: Charlie Mullins | Ep 2

Charles Mullins OBE is the founder of Pimlico Plumbers, London's largest independent plumbing company, which he sold in 2021 for more than £140 million. Topics: 00:00 Intro 01:45 Background and beginning as a plumber 05:09 Vision when starting a business 06:26 Branching out on your own 08:40 First client 10:02 Importance of PR 11:32 Setting yourself apart 17:13 Hiring people for the first time 21:50 Difficulty of hiring in a self-employed environment 23:33 Importance of honesty 26:30 Keeping it simple 30:00 Staff retention and incentives 37:45 The toughest points 39:15 Knowing when to let people go 43:00 Working with family 46:40 Questions from a plumber 55:40 The importance of incentives 58:32 Why did you stop when you did? 01:01:00 How did the sale feel? 01:06:55 Practical Advice Listen on: Apple Podcast - https://apple.co/3TTvxDf Spotify - https://spoti.fi/45aGqXk Follow TGF: Instagram: https://bit.ly/tgfgram TikTok: https://bit.ly/tgftiktok Follow Ollie: Instagram: https://bit.ly/olliegram Follow James: Instagram: https://bit.ly/jamesgram