One Year of Agentic AI in Insurance: What Actually Changed | InsTech | Ep. 410

One year ago, the insurance industry was asking whether agentic AI was real. Today, the question has moved on entirely. You might recognise Zoja's voice from the podcast intros. This week, she's running the whole show. In this solo episode, Zoja Wojcik reflects on twelve months of agentic AI developments across insurance, drawing on conversations with insurers, brokers, MGAs and technology providers, alongside audio from InsTech's first Agentic AI event in November 2025 and written responses from speakers ahead of The Age of Agentic AI on 7 July 2026. What's changed isn't the technology. It's the conversation around it. In this episode: What agentic AI actually is, and why it's different from the automation and GenAI tools insurance has already been using How the industry went from curiosity to real deployments at CFC, McGill & Partners, AIG, Duck Creek and hyperexponential Why so many pilots never make it to production, and what the ones that do have in common The economics question now dominating boardrooms: can you actually prove the ROI? Intelligence capital, competitive parity and what happens when everyone buys the same tools Governance, orchestration and why "certified once" isn't good enough for live agentic systems Featuring insights from Simon Torrance, Erdal Atakan, Gina Gill, Elena Moran, Max Richter and Ian Thompson. 👉 Listen on your preferred podcast platform: https://www.instech.co/knowledge-cent... 📌 Subscribe for more episodes:    / @instechofficial   🔍 Explore the InsTech podcast archive: https://www.instech.co/item-type/podc... ---------------- If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn -   / matthewjggrant   Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning - https://www.instech.co/sign-up-to-the... Leave us a message! Want to leave a message for the InsTech team? Drop us a voicemail with questions for guests or hosts, ideas for next episodes or just general musings - https://www.speakpipe.com/widget/inli... ----------------- 00:00 Introduction 01:28 What agentic AI actually is 02:15 Why insurance is paying attention 02:40 How the conversation has shifted 04:22 Inside InsTech's first Agentic AI event 05:13 Simon Torrance: agents as a new workforce 06:08 Real deployments: CFC, McGill, AIG, Duck Creek and more 08:14 Why most pilots never reach production 10:19 The ROI problem boards are demanding answers to 12:29 Buying AI tools may only buy parity 13:43 Orchestrating agents and maintaining trust 15:05 What successful organisations have in common 16:53 The Age of Agentic AI: 7 July listener discount