AI Won't Fix Your Email Problem. Here's What Actually Will.

Everyone is drowning in email. The average office worker receives 121 emails a day and spends over 500 hours a year just managing their inbox — and AI tools that write and summarize emails for you aren't going to fix that. In this two-hour masterclass, we go all the way back to 1971 to understand what email was actually designed to do, trace exactly how it became the broken operating system of the modern office, and diagnose every trap businesses fall into when they use email as a database, a task manager, an approval system, and a knowledge base — none of which it was ever built to be. Then we prescribe the real fix: intake forms, proper systems, and processes designed so the email never needs to be sent in the first place. You'll leave with a framework for auditing your team's email habits, a maturity model for moving your processes to the right tools, and ten hard rules for every email you do send. If your team is drowning in threads, reply-alls, and "per my previous email" — this one's for you.