5 Passkey Rollout Lessons Every Identity Team Should Know

Passkeys are one of those technologies that sound simple on paper. Turn them on. Users register them. Passwords go away. Everyone is more secure. But in the real world, passkey rollouts are not just an authentication setting. They are a product rollout, a user experience change, a support change, and an operational change all at once. In this episode of Entra.Chat, I spoke with Vincent Delitz from Corbado, who has worked on large-scale passkey deployments in customer identity scenarios, including public-sector and consumer environments with millions of users. While the examples come from the CIAM world, many of the lessons apply directly to workforce identity and Microsoft Entra deployments as well. About Vincent Delitz Vincent Delitz is the Co-founder and Managing Director at Corbado, the passkey intelligence platform designed specifically for enterprise CIAM teams. Based in Munich, Vincent is a software engineer turned founder who has been deeply focused on the technology since the term “passkeys” first emerged in 2022. Through Corbado, he helps large-scale B2C enterprises understand why passkey adoption might be flat, identify what’s breaking logins, and successfully scale passkeys alongside their existing IDPs (including Entra, Okta, Auth0, Ping, ForgeRock, or in-house solutions). Corbado is trusted by major organizations like VicRoads (supporting 5 million users), as well as leaders in financial services and e-commerce. As a speaker, Vincent frequently shares his expertise on passkey adoption and the often-overlooked “Day 2” passkey problems that don’t appear in standard vendor documentation. LinkedIn -   / vincent-delitz   🔗 Related Links • How to enable passkeys (FIDO2) in Microsoft Entra ID - https://learn.microsoft.com/en-us/ent... • Cobado - https://www.corbado.com/ 📗 Chapters 04:10 The Consumer vs. Workforce Scale 07:49 Uncovering the True Motivations for Passkeys 11:06 The Four Stages of Going Passwordless 12:51 Day 2 Problems and Implementation Hurdles 17:02 Real-World Device and Network Limitations 22:53 Why Passkey Success Rates Are Misleading 27:20 Best Practices for Large-Scale Deployments 32:16 Demystifying Passkey Attestation and AGUIDs 38:48 Handling Support Tickets and Adoption Strategies Podcast Apps 🎙️ Entra.Chat - https://entra.chat 🎧 Apple Podcast → https://entra.chat/apple 📺 YouTube → https://entra.chat/youtube 📺 Spotify → https://entra.chat/spotify 🎧 Overcast → https://entra.chat/overcast 🎧 Pocketcast → https://entra.chat/pocketcast 🎧 Others → https://entra.chat/rss Merill’s socials 📺 YouTube →    / @merillx   👔 LinkedIn → linkedin.com/in/merill 🐤 Twitter → twitter.com/merill 🕺 TikTok → tiktok.com/@merillf 🦋 Bluesky → bsky.app/profile/merill.net 🐘 Mastodon → infosec.exchange/@merill 🧵 Threads → threads.net/@merillf 🤖 GitHub → github.com/merill