IT: IT Support/Helpdesk Interview Questions

Rate Comment Subscribe Share Thank You Interview Questions: 1. How do you “Backdoor” into a computer? 2. How do you create a new Outlook Profile? 3. Are you familiar with MSTSC and MSRA, Bomgar? 4. How do you map a Share Drive? 5. How do you publish Certificates to the GAL? 6. What information do you look for if the user is experiencing issues logging in? 7. Take me through your trouble shooting process for Applications/Account related issues/Connectivity problems 8. Are you comfortable using the registry to fix issues? 9. CMD is disabled on most of the computers we work with. If you have to install something via command prompt how would you do it? Last question, obviously is not clear enough. You can still enable cmd by going into system32 program files. Disable can also mean that they can open it but not run anything. Ran as admin will let you use it.