Why Customer Service Got Worse on Purpose | Audit Pending
Why has customer service become increasingly frustrating by design? This video unpacks how 'sludge' tactics shift costs onto consumers, saving companies money. Key Takeaways: Understand how 'sludge' is used to create friction in customer service Explore who benefits from these intentionally inefficient systems Learn how these practices impact consumer costs and experiences What You'll Learn: Insight into the economic incentives behind poor customer service Examination of real-world examples of 'sludge' in action Subscribe for new videos every week. #CustomerService #CorporateAbsurdity #Sludge #Economics #DarkPatterns #BureaucracyExplained #SystemsExplained #ConsumerRights #systems #bureaucracy #economics #satire
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