Intro to Parsing XML Data For API Integrations

As a contact center admin writing scripts, you probably deal with XML every week in order to parse Caller profile data from a web service, or emergency overrides for schedules, or even API responses from CRM or other applications. But finding the right value in nested tags, attributes, or namespaces usually means slow trial-and-error or asking a developer. In this video, you'll learn XPath — the fastest way to point directly at the data you need, test it in seconds, and copy the XPATH expression straight into your script steps.