20 років працює диспетчеркою автовокзалу: історія Людмили Остапенко, що проводжає пасажирів у дорогу

Every morning at five o'clock, Lyudmila Ostapenko comes to the Chernihiv-1 bus station to check flights, check drivers' documents, monitor online tickets and announce bus departures. She has been working at the station for 27 years and knows well: behind the announcements familiar to passengers, there is a lot of daily work. In this interview, the dispatcher tells how she started her journey, what her working day consists of, why attention to every detail is important and how she ensures the smooth operation of the bus station.