How the Next Generation is Shaping the Future of Service Design

What does the future of Service Design look like—and who’s designing it? In this recorded panel, a diverse group of early- and mid-career service designers share their experiences entering, growing, and reshaping the Service Design discipline in 2025 and beyond. From unconventional career paths and emerging industries to gaps in education and the influence of AI, the conversation dives into what’s working, what’s missing, and where we might go next. ✨ Key topics include: Breaking into Service Design: from UX, systems thinking, and self-taught routes What’s missing from Service Design education—and how to reimagine it New areas of focus: sustainability, public sector innovation, AI, health, and more How junior designers build skills, find mentors, and navigate uncertainty Honest reflections on job stability, design ethics, imposter syndrome, and undervaluation How early-career designers want to reshape culture, workflows, and team dynamics The communities, tools, and platforms keeping new designers connected and inspired 👥 Panelists: Lea Sevšek, Young Talent Board Lead, Service Design Network Katrina Stropkay, Service Design Lead, Slalom Julia Dinoto, Service Design Lead, Slalom Naman Mandhan, Service Design Lead, Slalom Whether you’re a student, career switcher, hiring manager, or senior practitioner, this session offers fresh insights into how service design is rapidly evolving—and how we can build a stronger, more inclusive future together.