AI Agents for Work: How AI Is Changing the Way Teams Operate

Join us on Wednesday, 22 July 2026, from 10:30 to 11:30 a.m. for: AI Agents for Work: How AI Is Changing the Way Teams Operate AI agents are moving workplace AI beyond simple prompting. They can support multi-step tasks, gather and organise information, use digital tools, coordinate workflows, and help teams complete work more efficiently. Led by Pang Sern Yong, Founder and Principal Trainer of AIHQ, this webinar will introduce participants to the practical use of AI agents in the workplace, including where they create value, where human oversight is still required, and how organisations can begin adopting them responsibly. Trainer Credentials 🌟 Proven Experience: AIHQ has trained and engaged more than 9,000 professionals across corporate, government, professional, education, and regulated-sector environments. 📈 Demonstrated Results: In AIHQ’s structured programme with Media Prima, 98% of participants were satisfied, 90% increased their practical knowledge and skills, and 92% found the training relevant to their work. 🏆 Award-Winning Capability: AIHQ was recognised as AI Project of the Year 2025and ESG & Social Impact of the Year 2025, and was named Top Course Provider for National Training Week 2024. 🚀 Leadership and Industry Experience: AIHQ has delivered AI briefings and programmes for leadership teams, CEOs, Boards, government agencies, and organisations including ACCA, Media Prima Group, TalentCorp, Silverlake Group, Prudential BSN Takaful, SME Corp Malaysia, MDEC, Lion Group, and MTD Group. Trainer LinkedIn: Pang Sern Yong⁠ Trainer Profile: AIHQ Profile⁠ Why Attend? This webinar will help participants understand how AI agents can support research, reporting, administration, customer service, knowledge management, task coordination, and other multi-step workplace processes. Participants will also learn how to distinguish AI agents from chatbots, copilots, and conventional automation, while understanding the risks involving accuracy, privacy, security, governance, and accountability. AIHQ brings both capability-building and implementation experience, enabling participants to understand not only how to use AI tools, but also when organisations may need custom copilots, knowledge assistants, chatbots, or workflow automation. Topics Covered What AI agents are and how they differ from chatbots and copilots How AI agents support multi-step workplace workflows Practical use cases across business functions Human-agent collaboration and approval checkpoints Privacy, security, accuracy, and governance considerations How to identify suitable AI-agent pilot projects Learning Outcomes Participants will be able to: Understand the core capabilities of AI agents Identify suitable workplace use cases Distinguish AI agents from conventional AI tools and automation Recognise where human oversight is required Develop an initial AI-agent idea for their team or organisation Method of Delivery The webinar will combine live presentation, practical demonstrations, workplace examples, and an interactive question-and-answer session.