FBI Negotiator Chris Voss Shares His Most Effective Techniques | Jacob Morgan and Chris Voss

Negotiation is a huge part of a leader’s job. So it's no surprise that leaders seek help from professional hostage negotiator to hone their skills. Chris Voss is the CEO of the Black Swan Group. He started out as an FBI agent, became an FBI hostage negotiator, and then an FBI lead international kidnapping negotiator. After leaving the FBI program, Chris started teaching business negotiation in a couple of business programs in George Town and USC University of Southern California. Watch this video and learn what leaders are seeking help for in negotiation and the role of emotional intelligence in negotiations. BOOKMARKS: 0:00 --Intro 02:06 --All about Chris Voss 04:38 --Being a Hostage Negotiator 07:29 --In-call negotiation 14:22 --Sales vs. Negotiation 20:05 --The Black Swan Method 24:09 --Emotional Intelligence 31:17 --Vulnerability in Negotiation 35:37 --Types of Negotiators 40:15 --Learned Behaviors 43:42 --The Ginger Rogers Method 50:16 --The Win-Win Strategy 54:03 --Vocal Tonality in Negotiation 55:20 --Contact Information *** This episode is sponsored by SAP Concur. Integrate travel, expense, and invoice processes into one seamless, connected platform, for complete visibility into employee spend. Make sure to check them out! #Emotionalintelligence #Futureofwork #Leadership #Skills #Negotiation #Leadership #Optimistic #Regrets #Mistakes ---------------------------------------------- Website: http://www.thefutureorganization.com/ Twitter:   / jacobm   Facebook:   / futuristjacob   Instagram:   / jacobmorgan8   Newsletter https://thefutureorganization.com/new... Amazon Book Page: https://www.amazon.com/Jacob-Morgan/e... -------------------------------------------------- Jacob Morgan is a keynote speaker, best-selling author, and futurist. He explores how the world of work is changing, what the future of work is going to look like, and we need to do to prepare. To work with Jacob or have him speak at your event visit TheFutureOrganization.com