ITIL Incident Management Explained

In this video I explain what ITIL Incident Management is, and how it can benefit you and your organization. What is an Incident? ************************************************* An Incident is an unplanned disruption to an IT service, that interferes with the business operations of an organization. Incidents can cause businesses major losses, not only financially, but also from a productivity standpoint. Having a robust incident management process in place is paramount to ensure that organizations can resume operations with little to no downtime. Incident Management is a core IT Service Management (ITSM) practice that should be adopted by all organizations. Incidents cause disruptions to businesses each and every day, so managing them appropriately is paramount to ensuring that business operations run as smooth as possible. What is Incident Management? ************************************************* Incident Management is the process that guides organizations on how to handle the lifecycle of an incident effectively, ensuring that they are resolved as quickly as possible, with little to no disruption to the business operations of an organization. The goal of incident management is to ensure that the service quality and availability of all IT services is maintained at the best possible service level. Presented by: Laurence Tindall #IncidentManagement #ITIL #servicedesk #helpdesk #incident