Growing a $2M/Year Non Emergency Medical Transportation Business | NEMT Experts Podcast Episode 110

Bambi CEO Nirav Chheda talks with Kathrena Williams and Dayja Larry, the Owners of PDQ Delivery in Indiana about how they're quickly growing their NEMT business, already up to 14 vehicles and $2M in revenue, in 5 years. Discover the strategic growth levers behind scaling a high-performing Non-Emergency Medical Transportation (NEMT) business. In Episode 110 of the NEMT Experts Podcast, Kathrena and Dayja from PDQ Delivery reveal how they aggressively scaled their operation to 14 vehicles and reached $1.6 million in revenue in just a few years. This deep dive covers essential acquisition strategies, moving from direct-to-patient word-of-mouth to securing large-scale partnerships with state programs and major brokers like Verida, Welltrans, and LCP. Learn how prioritizing patient experience, building community trust, and optimizing dispatch infrastructure can rapidly accelerate market penetration. Key Strategies & Episode Highlights: The Founding Story: Launching PDQ Delivery from a personal need for reliable patient transport [00:29] Market Penetration: Capturing market share and expanding a client base through exceptional on-time performance at critical care facilities [03:10] Revenue Scaling: The timeline and operational shifts that drove revenue from $40K to $1.6M and 240+ daily rides [06:31] Payer & Broker Relationships: Strategies for outreach, onboarding, and securing lucrative contracts with top-tier brokers [07:47] Operational Infrastructure: Maintaining quality of care and internal culture while scaling the fleet [14:49] Brand Reputation: Leveraging pro-bono rides as a community trust-building initiative that drives long-term patient loyalty [21:14] National Expansion: Strategic planning for scaling operations into new state markets using existing broker networks [23:42] Tech Stack Optimization: Why returning to Bambi's robust software infrastructure was critical for managing dispatch and compliance at scale [25:46] _________________________________________________________________________ #NEMT #nemtsoftware #nemtbusiness #NEMTDispatch #MedicalTransport #BambiPresents #NEMTExperts #RunBambiRun Bambi — the NEMT software you deserve. Making NEMT easy since 2023. What is Bambi?:    • What is Bambi NEMT? The Non-Emergency Medi...   Website: https://www.hibambi.com/ Contact Bambi for a demo: https://www.hibambi.com/contact _________________________________________________________________________ LETS GET SOCIAL! Follow us on Instagram:   / bambi_health   Follow us on TikTok:⁠   / bambi_nemt   Follow us on X:   / bambi_health   Follow us on Facebook: ⁠  / bambihealth   Follow us on LinkedIn:   / bambi-health