Dealing With Customers Who Don’t Wear Masks

When it comes to not following the COVID rules, there are 3 types of patrons. Watch this video to learn about the 3 types of customers and, more importantly, WHY they are not obeying the rules (wearing a mask, social distancing, etc.) If you want to learn the strategies to deal with these 3 types of customers, check out my simple training designed to help front line staff deal with customers who are not following the rules. First, we look at the 5 things your organization can do to PREVENT problem behaviors. Doing these 5 simple things will reduce the number of confrontations your staff will have with patrons. Second, we walk through a 3-step strategy to RESPOND to customers who are not following the rules. There are 9 simple tools I share along with specific scripts as far as what to say. Third, we'll look at people with disabilities and how your organization should respond to patrons who claim they cannot follow the rules. The best part? With the training, I've included a cheat sheet that you can use to remember what you've learned. At a glance, you'll be able to see the tools and respond appropriately. Don't face another maskless patron without this training!!! To find out more about the training go to https://ryandowd.podia.com/covidtraining