Il futuro dell'AI agentica: imprese, turismo e connettività sicura - S07e42

In this new episode of the Late Tech Show, Gigi Beltrame explores the frontiers of digital transformation with a particular focus on Agentic Artificial Intelligence and infrastructure security. Through the voices of industry leaders, we analyze how AI is evolving from a simple conversational interface to autonomous systems capable of managing complex tasks in the world of business and tourism. Key topics covered: Neuro-symbolic AI and business: Sergio Ajani (CTO of Innovaway) explains how symbolic logic overcomes the probabilistic limitations of LLM models to ensure repeatable and transparent business processes. AI agents in customer care: Safilo's experience (with Matteo Simoni and Elena Facco) in adopting Salesforce agents to optimize B2B responses and improve operational efficiency. Connectivity and European security: Luca Venturi (Fritz!) delves into the importance of stable networks and the Digital Networks Act, presenting solutions for service continuity and data protection. The Metamorphosis of Travel: Carsten Bernhard (CTO of eDreams ODIGEO) discusses how AI is revolutionizing the travel user experience, from voice-activated help centers to extreme personalization through subscription models. A journey through technology, ethics, and future challenges to understand how innovation is redefining the way we work and live. 00:00 – What are the topics of the episode? Welcome to the Late Tech Show! 02:11 – What is Neurosymbolic AI and why is it essential for business? (Interview with Sergio Ajani) 07:02 – How do AI Agents work, and what are the risks of probabilistic logic? 15:05 – How is AI applied to public administration processes and insurance? 21:11 – What do we really need all this artificial intelligence for? A final provocation. 11:01 PM – How does Saffilo use Salesforce agents in B2B customer care? (Interview with Matteo Simoni and Elena Facco) 10:33 PM – What are the real benefits and KPIs of adopting AI agents in the company? 12:51 PM – Why has network cybersecurity become a European regulatory priority? (Interview with Luca Venturi) 13:22 PM – How can we ensure stable and secure connectivity for professionals and SMEs? 14:33 PM – What is the Safenet alliance and why is digital sovereignty over hardware important? 15:59 PM – How is Agentica AI transforming the travel experience? (Interview with Carsten Bernhard) 16:57 PM – How is the voice of AI improving global customer service? 18:58 PM – Why is the subscription model (Prime) the future of personalization in travel? 58:04 – Will AI replace jobs or create new talent? The challenge of technology hubs. 01:01:35 – Conclusions: How to suggest the next topics for the Tech Show. Contact me for moderation, speaking engagements, and consulting: https://www.businesscommunity.it/gigi... 💻Show website - http://lts.businesscommunity.it 💁‍♂️ Bio - http://businesscommunity.it/gigi 📚 Discover my books: https://bit.ly/libridiGigi 📨 #Techy newsletter - https://gigibeltrame.substack.com/ 👍 Follow me on: • Magazine - http://businesscommunity.it • LinkedIn -   / gigibeltrame   • Instagram -   / gigibeltrame   • Facebook -   / gigibeltrame   • YouTube - http://bit.ly/lts_ut 🎙️ Spotify - http://bit.ly/ltechshow 🎙️ iTunes - http://bit.ly/gigitechshow 🎙️ Google Podcasts - http://bit.ly/lts_gp 🎙️ Amazon Music - http://bit.ly/ltsgigi Agoentic AI in tourism, customer management, and businesses, top-notch connections - S07e42