Stop Losing New Patients

🛟 Want to find out how to stop losing new patients in your office? Book a call with me here: https://www.turnkeymd.com/growth 📖 Get My Book: Medical Practice Makeover: 21 Ways to Calm the Chaos and Achieve Excellence https://www.turnkeymd.com/medical-pra... 📩 Join My Free Calm the Chaos Newsletter: https://www.turnkeymd.com/calmthechaos 📚 Resources for Medical Practice Leaders: https://www.turnkeymd.com/resources 📅 Book a Practice Clarity Call: https://www.turnkeymd.com/clarity 🏥 Learn More About Medical Practice Mastery: https://www.turnkeymd.com/consulting ===== Missed calls are often missed patients. In this video, Tania Chevalier, CMPE explains why many medical practices lose new patients before the first appointment ever happens. The problem is not always lazy staff or a bad front desk team. In many cases, it is a patient access system problem. This video focuses on two important ways to improve patient access: 1. Text-to-Call and Web Chat: These give patients more than one way to reach your practice, ask a question, and take the next step without sitting on hold or waiting for a callback. 2. Freed AI Front Desk Receptionist: This helps capture basic patient information when the phone is not answered live, so missed calls turn into captured opportunities for follow-up. When a patient calls, reaches voicemail, waits on hold, or has no easy way to ask a simple question, that patient often moves on. A full schedule does not always mean your practice is capturing every opportunity. This video walks through a practical patient access system for medical practice owners, practice managers, administrators, front desk leaders, and healthcare leaders who want better systems, clearer communication, and a stronger patient experience. In this video, you’ll learn: ✓ Why missed calls often hide new patient opportunities ✓ Why a full schedule does not mean your practice has no access problem ✓ Why hiring another front desk person is not always the first answer ✓ How Text-to-Call, Web Chat, and Freed AI Front Desk Receptionist support patient access ✓ How a trained healthcare VA supports patients trying to reach the office ✓ Why approved message templates matter for patient communication ✓ The five numbers to review each week to track patient access If you found this video helpful, subscribe for more content on: Medical Practice Management Healthcare Operations Practice Growth Leadership Patient Experience Revenue Optimization Practice Management Systems ===== CHAPTERS 00:00 170 Missed Calls In One Week 01:47 Why Lost Patients Stay Invisible 02:49 How New Patient Opportunities Slip Away 05:02 The Patient Access Problem 05:41 Why Another Front Desk Hire Is Not Always The First Answer 07:57 How VAs And Texting Support Patient Access 10:47 The Patient Access System 18:48 Message Templates For Patient Communication 23:28 Five Numbers To Track Every Week 27:16 How To Roll Out The System Without Overwhelming The Team