People Before Profits: Scaling a Practice on Integrity | Dr. Louis Gilbert, MD

🏥 Subscribe for more practice management advice! Watch other full episodes:    • Scaling Practice Management by Talkie.ai   Watch the highlights:    • Scaling Practice Management Highlights   When you're growing a practice, it's easy to let the numbers start making your decisions for you. Dr. Louis Gilbert refuses to. Dr. Louis Gilbert, founder and CEO of Cornerstone MD, is building a multi-location family medicine group across Houston and Pasadena, Texas - with a goal of opening a new clinic every year. He joins Jakub Grajcar to talk leadership, integrity, and growing a practice without losing sight of the people it serves. He also talks about his experience as a client of Talkie.ai, implementing an AI receptionist at his practice. We dig into: 🏥 Dr. Gilbert's #1 tip for growing a practice - grow people before you grow locations, because culture and problem-solvers are what actually scale 🚶 The "Walk with a Doc" program - how a monthly community walk turned patients into family and grew the practice 🌱 "Grow where you're planted" - why the Pasadena and Houston clinics run differently, and how one core standard still holds both together ⚖️ People before profits - what integrity looks like in the everyday decisions practice leaders actually face 📞 Covering the calls you're missing - how Dr. Gilbert kept his front desk and let Talkie AI triage the overflow instead of hiring a 20-person call center 👥 The 3 I's of hiring (via Warren Buffett) - intelligence, initiative, and integrity, and why initiative is the hardest to spot Resources mentioned: 👤 Guest: Dr. Louis Gilbert LinkedIn:   / louis-gilbert-26b646184   Instagram:   / _drlouisgilbert_   🏥 Cornerstone MD: https://cornerstonemd.health Lumé Haus (medical spa): https://www.lumehaus.health/ myWelli (healthcare app in development): https://www.mywelli.health/ 🏛️ Texas Medical Association - supported the launch of Walk with a Doc 🧠 Also mentioned Warren Buffett's "three I's" hiring framework - intelligence, initiative, integrity 🎥 See how Talkie.ai works - AI medical receptionist demo:    • Voice AI creating a patient case in athena...   Timestamps: 0:00 Teaser: grow people before locations, walking with patients in the community, and finding Talkie.ai during a growth surge 2:12 Scaling Practice Management intro & meet Dr. Louis Gilbert, Founder & CEO at Cornerstone MD 3:40 Icebreaker: a lifelong multi-instrument musician who still plays piano to unwind 6:30 His #1 tip: grow people, culture, and problem solvers before you grow locations 10:39 Inside Cornerstone MD: two Houston-area clinics, full-scale primary care, and a new med spa 12:51 Walk with a Doc and a food insecurity program: how community presence drives practice growth 17:09 Grow where you're planted: adapting your model to each location's community 21:32 One standard across all locations: "excellence, every encounter, every patient" 24:08 Integrity in healthcare leadership: why patients before profits can't be just a slogan 29:42 How astronomical call volume led Cornerstone MD to Talkie.ai — and why a call center was never the answer 31:43 Patient adoption of AI reception: from initial friction to senior patients becoming fans 35:39 Triaging calls as Talkie's biggest value — and how seamless EMR integration made the difference 38:35 Warren Buffett's three I's for hiring — and which one is hardest to spot in an interview 43:13 Where to find Dr. Louis Gilbert and Cornerstone MD online