【商周MEGA TALK】別人裁員，他養千人練兵！雄獅獲利超車同業五倍、EPS 17.4 登頂旅遊之王｜商周執行長 郭奕伶×雄獅旅遊總經理 黃信川｜S2 EP.05

#MEGATALK After watching this video, you'll learn: ① During the three years of the pandemic, the phone didn't ring once, and all 1,000 employees of Lion Travel remained. Vice Presidents and above received half-salary, while frontline staff received full salary. They had only one thought: "Don't let everyone lose their skills." ② While others were laying off employees, they sent people to Taitung and Hualien to conduct on-site research. Seeing the aging population and the railway boom, once borders reopened, while others were still recruiting, Lion Travel was already eager to close deals. ③ They reduced their stores from 83 to 26, losing 300 employees, but revenue increased. This wasn't contraction; it was an evolution from "aggressive expansion" to "lean management"—the pandemic was the most expensive and effective organizational checkup. ④ Lion Travel isn't a travel agency; it's a lifestyle curator. A train slowed to 30 km/h to see Turtle Island, the chef served dishes according to the scenery, and the music moved to the rhythm—this experience won the German iF Design Award. ⑤ Investing 300 million in AI, yet claiming "AI makes people more valuable." Customer service representative LiLi outperformed the previous seven months' sales in just two months, but Trump became even more certain: the tourism industry ultimately sells human warmth that machines can't learn. ⑥ Challenging a new lion every year. High-end brand Xipin, the railway company, and the restaurant brand gonaEAT—they aim to incubate a group of lion cubs, ensuring that every colleague not only receives a salary but also has their own space in the market. [Quick Overview of Each Segment] 01:40 In the darkest night, light a lamp of trust 07:40 Returning home to learn from the land of Taiwan, becoming a Lifestyle curator 15:30 Technology liberates efficiency 21:08 Enduring foolish loneliness, building the deepest moat #HuangHsinChuan #LionTravel #Tourism #PandemicCounter-Operation #RailwayTourism #AITransformation #IntelligentCustomerService #LiLi #AgingCenter #MiddleGeneration #TourismTechnology #EliteManagement #ExperienceEconomy #LifeStyle #MingRiKitchen #iFDesignAward #Moat #BusinessWeek #MEGATALK