How AI Is Transforming MSPs: Framewerx CEO on Neuralwerx

How can AI help managed service providers reduce repetitive work while improving cybersecurity for small businesses? In this Channel Insider interview, Victoria Durgin speaks with Dan Reid, CEO of Framewerx, about the launch of Neuralwerx—an AI-powered platform designed to automate routine MSP tasks, lower security costs for SMBs, and free IT professionals to focus on higher-value consulting and governance. The conversation explores how AI is reshaping managed services, why governance is becoming just as important as automation, and what channel partners should be preparing for as AI adoption accelerates. Timestamps 00:00 Introduction 00:17 About Framewerx and its mission 01:04 Why Framewerx built Neuralwerx 02:14 Making enterprise security affordable for SMBs 03:08 Using AI to eliminate repetitive MSP work 05:02 Why AI won't replace IT professionals 06:14 How automation creates higher-value customer conversations 08:10 AI governance and managing organizational change 11:46 Why many businesses underestimate AI usage 14:31 Launching Neuralwerx and what's next 16:12 The future of managed services and AI-driven security 18:43 Where to learn more Subscribe to Channel Insider for interviews with channel leaders, MSPs, vendors, and analysts covering AI, cybersecurity, cloud, infrastructure, and the IT partner ecosystem.