Session 5: Case Management Fundamentals: Meaningful Engagement for Hard to Serve Clients

This session focuses on effective engagement strategies and client-centered service delivery within settings where individuals may be unlikely to initiate or sustain engagement without intentional support. Participants will learn practical approaches for building rapport, maintaining meaningful connection, and promoting sustained participation in services. The training incorporates Motivational Interviewing techniques to help staff identify client goals, interests, and values, and to connect these motivating factors directly to each individual’s housing plan. Emphasis is placed on fostering collaborative, strengths-based interactions that support clients in progressing toward housing stability. Learning Objectives 1. Participants understand the basics of Motivational Interviewing 2. Participants understand how to create a client-centered housing Download the presentation slides: https://continuumofcareri.com/wp-cont... Time stamps 00:00 Introductions and agenda 03:57 Stages of chance 08:33 Discussion on motivation to make change 13:19 What is Motivational Interviewing (MI) 16:15 Change Ambivalence 17:57 How MI Helps with Housing Plans 20:58 Motivational Techniques and staff 25:52 Motivation and Change 29:57 Core Theories of MI 32:04 Hope, meaning and confidence 34:33 Building Motivation for Change: Principles 36:13 Reflective listening 39:35 MI Tools: OARS 47:06 MI Tool: Eliciting Change Talk 50:11 MI Tool: Rating Importance 52:53 MI Tool: Balance Sheet 56:47 Guidance on the stages of change 1:00:08 Resistance 1:03:31 Rolling with resistance 1:05:05 Support Self-Efficacy 1:06:40 Example case and discussion 1:12:45 Housing-Focused Case Management Best Practices 1:14:32 Service Planning Process and Goals 1:16:27 Housing Focused Service Plan 1:18:05 Back to Example Case 1:20:21 Other resources 1:24:57 Wrap up and end of training About the RICoC The Continuum of Care (CoC) program promotes community-wide commitment to the goal of ending homelessness. The program provides funding for efforts by nonprofit providers and state and local governments to quickly rehouse homeless individuals and families while minimizing the trauma and dislocation caused to homeless individuals, families, and communities by homelessness. Visit the RICoC Website: https://continuumofcareri.com/ Watch all Case Management Fundamentals Training on YouTube:    • Case Management Fundamentals Training