Business Travel Sales & Implementation. With Natasha Inglis, Client Implementation Director

Most travel implementations are harder than clients expect. Not because the technology is complicated, but because the decisions that shape the programme are avoided, delayed, or made without enough information. In this video, Natasha Inglis, Client Success and Implementation Director at Good Business Travel, explains what travel implementation actually is, why programmes fail, and what it takes to get one right from the start. Natasha works through the blockers that delay go-live. The client-side decisions that get avoided and then cause problems later. What a realistic timeline looks like and what genuinely accelerates it. The difference between a minimum viable rollout and an over-engineered one. She also covers the foundations that have to be in place before anything goes live: traveller data, profiles, payment, approval workflows, and policy rules. And she is specific about the data fields that are almost always missing or wrong. On adoption and change management, she is equally direct. Why travellers bypass corporate booking tools even when they are told not to. How to train travellers quickly, including executives and EAs who have limited patience for new systems. What a sensible pre-launch and post-launch communications sequence looks like. What success at 30, 60, and 90 days should actually look like, not just in usage numbers but in programme performance. She also addresses the commercial side of evaluation. What buyers consistently overestimate about technology and underestimate about process. Where cheap solutions create expensive problems. What questions to ask to verify that the support model being sold is real. The final section covers the human versus app debate in an implementation context. Why a TMC-led implementation produces different outcomes to a self-serve approach. What should be automated. What should never be. And the duty of care and governance risk created by a self-serve only model. If you are considering switching travel management company, building a new programme, or trying to understand what a well-run implementation looks like before you commit, this is where to start. https://good-travel.co.uk/contact-us/ #businesstravel