Pouring Happiness

Keynote Speaker Ryan Estis tells the story of a very special encounter with Starbucks Shift Supervisor Lily Olson on Christmas Eve. If you know Ryan's story about “pouring happiness,” you also know that the #LilyEffect is a mindset and a practical method anyone can embrace to build relationships that move beyond a transaction to something much more valuable. Are you invested in creating more meaningful relationships with customers? It might pay to take a page from this playbook: To learn more about turning customers into brand evangelist visit: https://ryanestis.com/innovation/turn...