CPN's In the Room: Building Bridges, Taking Down Walls (Conflict Resolution)

Conflict often emerges when navigating the medical, emotional, and relational complexities of caring for medically complex children. This session examines why conflict happens, how it escalates or de-escalates, and introduces practical approaches for transforming conflict in ways that preserve relationships, honor diverse perspectives, and center what matters most. Featuring Stacy C. Smith, MA, MLS, BSN, RN, HEC-C, Founder/CEO, Convergence Healthcare Consulting Learning objectives: Identify common sources of conflict when caring for medically complex children, including differences in values, goals, communication patterns, and perspective. Recognize the dynamics that escalate or de-escalate conflict, including the role of power, trust, communication dynamics, and emotion. Explore approaches for navigating conflict in ways that honor relationships, create space for difficult conversations, and focus on what matters most.