In Discussion: Customer Voice in Social Housing Webinar

Hosted by Dave Russell, and featuring Rachel Crownshaw, Group Managing Director, Communities, Places For People, and Katie Finch, Director of Assurance and Business Services, Citizen, this discussion explores one of the biggest challenges facing the sector today: how housing organisations can move beyond collecting customer feedback and start using it to influence decisions, improve services and strengthen governance. Drawing on insights from our latest sector research and the experience of three senior housing leaders, the webinar covers: Why customer voice is becoming a strategic leadership issue The gap between collecting feedback and creating meaningful change What leading organisations are doing differently Practical examples of customer insight driving better outcomes The future of customer voice in social housing Whether you're a board member, executive leader or responsible for customer experience, governance or service delivery, this webinar offers practical insight and honest discussion from organisations at the forefront of change. You can find report discussed in this webinar here: https://www.neemarsearch.com/customer-voic...