De 0 a 11 Sucursales: ¿El mayor reto? La Experiencia del Cliente | | T3 Episodio 9 🎧🎙

What do you do when you open your business... and nobody buys? That's exactly what happened to Gaby Salinas when she opened her first optical shop. For months, sales simply weren't coming in. Gaby Salinas is the founder of LA LINTERÍA 🤓 What happened next led her to build a company with 11 branches and a community of customers who not only buy but also recommend her. In this episode, we talk about: ✨ How to go from zero sales to a growing business. ✨ The importance of listening to the voice of the customer (even if they don't tell you in words). ✨ The mistakes many companies make when they start to grow. ✨ How to use digital channels to attract customers to your physical branches. ✨ What it truly means to put the customer at the heart of your decisions. ✨ Customer Service, Customer Experience, and leadership in real-life situations. Because growth is relatively easy. The difficult part is growing without losing what made your customers choose you in the first place. If you own a business, lead a team, or want to improve the experience you offer your customers, this episode will give you practical ideas, real-world examples, and a dose of business inspiration. 🎙️ Guest: Gaby Salinas 👓 Founder of La Lentería 🔔 Subscribe for quick tips on Customer Experience. 📚 GET OUR BOOKS AT: BOOKSTORES: #OnlySanborns #GandhiBookstores #Amazon #MercadoLibre Amazon MX: 💚 https://amzn.to/2qNplEo 💜 https://n9.cl/wq89d 💛 https://a.co/d/db6LT4m MERCADO LIBRE: https://bit.ly/mercado-libre-la-guia-... 💚 https://bit.ly/mercado-libre-consejos... 💜 https://bit.ly/mercado-libre-el-origen 💛 AMAZON US 🇺🇸 💚 CEO'S GUIDE: http://bit.ly/3K2wUzK 💜 GOLDEN TIPS: http://bit.ly/4pmMUN0 💛 SOURCE: http://bit.ly/4nn0YEy Want to know how big companies create a customer experience that delights? 🎙️Tap @podcastCustomer Service vs Customer Experience, the podcast where our top guests share their best customer service secrets in a relaxed and humorous way. 🎧💛✨ ⭐Social Media⭐ Instagram - / @cx.customerexperience LinkedIn - / yami-almaguer-gil YouTube - / @podcast-CS-vs-CX TikTok - / @cx.customerexperience 🌐www.experienciadelcliente.mx 🎤Contact us for corporate training and conferences. 📩 [email protected] 🔔If you liked it, don't forget to LIKE and SUBSCRIBE so you don't miss anything! ⭐ IF YOU HAVE CLIENTS, THIS IS FOR YOU ⭐ 54121381948 419_488_71 519_7178