From Demo to Deployment: Solving Agentic AI's Toughest Challenges

In this AWS Summit Bengaluru session, Praveen Jayakumar, Head of Generative and Agentic AI Technology at AWS, and Ria Kapila, Chief AI and Product Officer at Evergent, explore the challenges and best practices for taking agentic AI applications from proof of concept to production. The discussion covers the four critical pillars of production-ready AI - operational excellence, data and context management, trust and governance, and reliability - along with AWS technologies such as Amazon Bedrock and AgentCore. Ria shares Evergent’s real-world experience building an Agentic Revenue Orchestration Platform, highlighting how AI-powered agents are transforming subscription monetization, pricing operations, customer support, retention, and revenue growth at scale. Through practical examples and measurable outcomes, the session provides a roadmap for organizations looking to deploy secure, scalable, and business-impacting agentic AI solutions.