From Completion Data to Capability Evidence: How L&D Teams Build Skills Programs That Stick

Most learning and development (L&D) teams are running serious learning programs — and still can’t answer the question leadership keeps asking: How do we know employees are actually building skills? Completion rates and course hours tell you what happened. They don’t tell you what employees can do or whether that capability is visible enough to drive internal mobility, inform talent decisions or survive a budget conversation with the C-suite. Only 4% of L&D teams report on outcomes executives actually care about. The gap isn’t effort. It’s how learning programs are designed to recognize and surface capability in the first place. Accredible’s professional services lead, Lauren Shapiro, has built credentialing frameworks for enterprise L&D teams and professional associations across the U.S. and UK. She’s seen firsthand what separates programs that produce real skills evidence from those that produce badges no one knows what to do with. This session is built from that experience: practical, platform-agnostic and structured around a design model and a five-point diagnostic you can apply to your own program the same week. This interactive talk will show you how to: Redesign learning programs from the employee backwards, so your program produces what employees can do, not just what they completed. Use a three-stage progression model to turn course completion into demonstrated capability and usable skills data. Apply a five-point program audit to pinpoint where your current programs break down — and what to fix first. Want more? This session is just one part of a multi-part Leader Talk. Download slide decks, explore sponsors, and register for our next live event here: https://trainingindustry.com/webinar/ Training Industry Leader Talks give learning leaders fresh perspectives on trends and best practices, featuring insights from executives at leading companies across the training industry. About Training Industry Training Industry is the most trusted source of information on the business of learning. We help L&D leaders stay ahead with expert insights, practical tools, and real-world strategies to drive performance through training. FOLLOW US ON SOCIALS: LINKEDIN / trainingindustryinc INSTAGRAM / training-industry-inc- 🔗 Explore more resources, research, and events at https://trainingindustry.com 📥 Subscribe for the latest in L&D 👉 https://trainingindustry.com/subscribe/