Culture Isn't a Perk, It's a Performance Driver

In this episode, our panelists unpack the leadership behaviors that can quietly erode trust, even when intentions are good, from inconsistency in communication and accountability to the impact of favoritism and the importance of leaders admitting their own mistakes. They also share practical, repeatable ways leaders can build stronger, higher-performing teams every single week — including creating space for honest conversations before problems escalate, following through on the small things, and making time for genuine human connection. If you’re looking to strengthen trust, improve team culture, and become a more intentional leader, this quick consult is packed with insights you can put into practice right away. Resources mentioned: Book - Nine Minutes On Monday Host = Brenda Tassava Medina, CVPM, CVJ Panelists: Shannon Lovley, CVPM, Senior Consultant at Vet Positive Carol Hurst, LVT, CVPM, CVJ, CCFP, Consultant at Encore Veterinary Consulting