Zero-Touch ITSM Resolution with Agentic AI | Mindflow x SIIT

What if a phishing report could trigger a full security investigation, enrich a ticket with threat intelligence, page the right engineer, and close the loop, all in seconds, with no manual work? In this webinar, Mindflow and SIIT walk through exactly how that works in practice. Umberto Mattei (Solution Designer, Mindflow) and Ruben (Product, SIIT) cover: Why automation is like an iceberg — and why most teams only scratch the surface How SIIT acts as an AI-powered service desk that centralizes employee requests and automates up to 60% of resolutions How Mindflow's agentic AI handles deep enrichment, multi-source threat analysis, and audit-ready orchestration across 4,000+ integrations A live demo: from a suspicious phishing message to a qualified, enriched, and escalated security incident — in seconds How to handle AI guardrails, agent permissions, and auditability in production environments Whether you're in IT, SecOps, or operations, this session shows what real agentic automation looks like when two platforms work together, not a demo environment, but production-grade execution. Timestamps: 00:00 – Introduction 02:00 – The Automation Iceberg 05:00 – Mindflow Platform Overview 10:00 – SIIT Platform Overview 16:00 – Live Demo: Phishing to Security Verdict 28:00 – Additional Use Cases (Network Diagnostics, Impossible Travel) 35:00 – Q&A: Guardrails, Adoption, and Avoiding the Black Box Learn more about Mindflow: https://mindflow.io Learn more about SIIT: https://siit.io