University Hospitals of Leicester NHS Trust Cuts 60K Hours of Administrative Burden with Agentic AI

Agentic Process Automation is transforming NHS healthcare — freeing 60,000 hours, £18M in projected savings, and, most importantly, freeing staff to provide care to their patients. University Hospitals of Leicester (UHL) — one of the UK's largest NHS trusts, serving over a million patients across three hospitals and seven community sites — chose to tackle fragmented systems and growing admin burden not with a traditional IT project, but with a full operational transformation powered by Automation Anywhere's Agentic Process Automation. In this video, hear from UHL's Chief Executive, Chief Digital Information Officer, Chief People Officer, clinicians, and staff as they share how they built a new operating model to improve care and workforce management. This is for healthcare leaders, digital transformation executives, and automation practitioners who want to see what large-scale agentic automation looks like in a complex public-sector environment. 0:00 The Challenge Facing the NHS 0:43 Introducing University Hospitals of Leicester 1:10 Building the Right Leadership Team for Transformation 1:34 Fragmented Technology and the Case for Change 2:21 Designing the Agentic Colleague: Meet Rick 3:00 Moving Beyond Digitization to True Process Change 4:09 Outcomes: £18M Savings and 60,000 Hours Released 4:32 What Partnership with Automation Anywhere Looks Like Why digitizing a form isn't the same as transforming a process — and how UHL addressed the full end-to-end workflow How UHL's CDIO and CPO divided accountability (technology vs. change management) to accelerate adoption What "agentic process automation" means in a real healthcare environment and how it differs from traditional RPA (Robotic Process Automation) How introducing a named AI agent ("Rick") drove colleague engagement and reduced change-resistance The projected impact: over £18 million in cost reduction and more than 60,000 hours released over three years About the customer: University Hospitals of Leicester NHS Trust (UHL) is one of the largest acute NHS trusts in England, employing approximately 18,000 colleagues and serving more than one million patients annually across three hospitals and seven community sites in the East Midlands. Share your feedback and get a gift: https://bit.ly/3mrRCvc Subscribe to Automation Anywhere for more great Agentic Process Automation tutorials, AI and automation use cases, tips for getting started with AI agents, and guides to automating complex enterprise processes with AI. Visit our site: http://www.automationanywhere.com Subscribe on YouTube:    / automationanywhere   LinkedIn:   / automation-anywhere   Our blog: https://www.automationanywhere.com/blog Facebook:   / automationanywheresoftware   #AIagents #automation #AI #intelligentautomation #cloud #rpa