She got fired. Then she wrote a book about empathy.

Jessica Bozsan on getting blindsided, building a web of people who root for you, and why empathy is the most underrated business strategy right now. 📚 What You'll Learn Why getting fired can be a catalyst and the one practical move that helped Jess rebuild her confidence and career faster than she expected. The difference between tacit and explicit knowledge and why making empathy explicit is one of the most important things we can do right now as AI takes over the processy stuff. The Kindly Framework: a five-step approach any brand, solopreneur, or team can use to treat their customer like a real person, not a data point. ✍️ Some Takeaways When your world gets too small, a crisis can force you to rebuild it better. Empathy is a skill, not a personality trait, and most organisations are letting it go invisible. The Kindly Framework: five steps to stop treating your customer like a demographic. Posting, journaling, frameworks - it's all the same muscle. Where to find Jessica Bozsan   / jessica-bozsan   Where to find Milly LinkedIn:   / milly-tamati   Website: http://www.millytamati.com/ Generalist World Resources: Podcast: https://open.spotify.com/show/0qbGzMU... The Generalist Quiz: https://www.generalistquiz.com/ Essays: https://www.generalistcareer.com/ Upcoming events: https://lu.ma/generalist.events Positioning Guidebook: https://www.generalist.world/positioning