HOW TO FIX Sky Q connection issues with VODAFONE BROADBAND

*THESE INSTRUCTIONS ARE INTENDED AS GUIDELINES ONLY - THEY ARE NOT PUBLISHED BY EITHER VODAFONE OR SKY AND THEY MAY NOT WORK FOR YOU OR YOUR SET-UP. PLEASE TAKE THIS VIDEO AS IT IS INTENDED (AS A GUIDE ONLY) - PLEASE FEEL FREE TO SHARE YOUR EXPERIENCES OR ADVICE IN THE COMMENTS. TOGETHER WE CAN HELP EACH OTHER.* STEP 1 - On your Sky Q Box go to Home, Settings, Setup, Network, Reset (no need to reset the whole box) STEP 2 - On your device connected to your Vodafone Hub (wifi or ethernet) type 192.168.1.1 into your browser. Log in to your Vodafone Hub using the Admin password provided with the hub. STEP 3 - Go to the ‘Basic Mode’ button top right, and click on ‘Expert Mode’ then head to the Wifi tab on the top menu bar. STEP 4 - Select the ‘Wifi 2’ option on the right hand side and chose a Wifi name (SSID), this is what you will be able to see in the Wifi list when searching from your Sky Q box. STEP 5 - Ensure the Frequency is set to ‘2.4Ghz’ (top option in the list) STEP 6 - Ensure Protection Mode is set to ‘WPA + WPA2’ STEP 7 - Enter a memorable password for your network. STEP 8 - On your Sky Q box, head back to network settings, search for your new network. (You may need to try a few times before the list updates STEP 9 - Connect to the new network using your newly created password STEP 10 - Go back to your Vodafone Hub setting and de-select ‘Broadcast SSID’ on your new Wifi 2 network. STEP 11 - On your Sky Q Box network settings, head to ‘Advanced Settings’ - On the page with all the numbers on, ignore the top 3 lots of numbers and scroll to the bottom to ‘DNS server’ - Set all 4 boxes to 8. [8].[8].[8].[8] You may temporarily loose connection whilst you are changing these settings, but it should settle down and you should have a constant and strong connection to your Vodafone Hub. Don’t be tempted to used Ethernet, as your router will automatically chose the main network to connect to your Sky Q box and you will be back to square one. *ENSURE YOU DO NOT USE YOUR NEW ’SECRET’ AND ‘HIDDEN’ WIFI NETWORK - SAVE IT PURLEY FOR YOUR SKY Q SET UP. IF YOU CONNECT ANYTHING ELSE TO THIS NETWORK IT WILL CAUSE THE SAME ISSUE AGAIN. I hope this has helped.