Episode 98 - Refresher on Mastering Recorded Statements

🎙️ How to Take a Better Recorded Statement | Insurance Claims Best Practices for Adjusters A recorded statement can make—or break—your claim investigation. Whether you're a new adjuster taking your first statement or a seasoned claims professional looking to sharpen your investigative skills, this episode is packed with practical techniques you can use on your very next claim. In this episode of The Art of Adjusting® Podcast, Chantal Roberts and Bill Auten revisit one of the most important tools in an adjuster's toolbox: the recorded statement. From building rapport and asking better questions to handling attorneys and avoiding common mistakes, they share real-world tips learned from decades of claims experience. You'll learn: ✔️ How to prepare before you ever hit "Record" ✔️ Why a recorded statement should never feel like an interrogation ✔️ The power of open-ended questions (and why "What happened next?" may become your favorite) ✔️ How to build rapport while still conducting a thorough investigation ✔️ Best practices for phone and in-person recorded statements ✔️ How to handle claimants represented by attorneys ✔️ Common mistakes even experienced adjusters can make ✔️ Why silence is one of the most effective investigative tools ✔️ How to wrap up a statement so important details aren't left behind Adjusters are not out to catch people in a lie—it's about understanding what happened so they can make fair, informed claim decisions. Along the way, Bill and Chantal share practical examples, professional insights, and lessons learned from years of handling real claims. Whether you're an insurance adjuster, claims supervisor, attorney, agent, or simply curious about how insurance investigations really work, you'll come away with techniques that improve communication, strengthen investigations, and lead to better outcomes. 💬 We'd love to hear from you! What's the best question you've ever asked during a recorded statement—or what's one lesson you've learned the hard way? Share your experience in the comments. Your insight may help another claims professional. 👍 If you enjoy practical insurance education without the fluff, please: • Like this video • Subscribe to The Art of Adjusting® Podcast • Share this episode with another claims professional • Leave a comment to join the discussion #Insurance #ClaimsAdjuster #InsuranceAdjuster #ClaimsHandling #RecordedStatement #InsuranceClaims #ClaimsInvestigation #PropertyClaims #LiabilityClaims #InsuranceEducation #ClaimsManagement #InsuranceAgent #InsuranceAttorney #AdjusterTraining #TheArtOfAdjusting