From OKRs to Outcomes: Closing the Visibility Gap

What changes when leaders can actually see the work? Most organisations have a strategy. Fewer have a clear line of sight between that strategy and what their teams are actually working on right now. The result is misalignment, duplicated effort, and leaders making decisions without the full picture. This session brings together a customer, a vendor and an implementation partner to explore what it really takes to connect daily work to organisational objectives, and what actually changes when you do. About the speakers: Clayton Coetzee, Senior Consultant & Team Lead - Elegance Group Clayton works with some of New Zealand’s leading organisations on enterprise service and work management, with a focus on driving clarity, improving efficiency, and helping teams establish ways of working that enable consistent outcomes. As Senior Consultant and Team Lead at Elegance Group, he combines hands-on delivery with a coaching background that shapes how he thinks about leadership capability and organisational performance. He knows firsthand what it takes to connect the work teams are doing to the outcomes leaders are trying to achieve. Lachlan Drummond, Head of Value Engineering - Woolworths Group Lachlan leads the Value Engineering programme at Woolworths Group, one of Australia’s largest and most complex retail organisations. Heading up five streams of work across the Food Group and Big W, his focus is on running focused, agile projects that improve the internal rate of return on new, renewal and special initiatives. In a challenging cost environment, his work sits at the intersection of strategy and execution: turning high-level priorities into measurable outcomes. He knows what it takes to keep large-scale programmes moving with clarity and pace, and what visibility into the work really means when the stakes are high. Brandon Huang, Solutions Engineer - Asana Brandon has spent his career at Asana helping customers get real value from the platform; first on the support team, then relocating to Sydney to lead and grow that team, and now as a Solutions Engineer. That journey gives him a rare ground-level understanding of where visibility breaks down and why teams struggle to connect their work to broader goals. He now works with organisations to surface those pain points, shape solutions, and show what’s possible when strategy and execution are actually aligned.