Decision Intelligence in Action: Serving the Student of the Future

As AI reshapes the workforce, education must evolve just as quickly. In this episode, Jennie Sanders of Western Governors University, the nation’s leading competency-based, online university, shares how decision intelligence is being scaled to transform the student experience — enabling personalized learning, proactive engagement, and better decisions at scale. Now in use across thousands of learners, Jennie discusses what it takes to improve student success and graduation outcomes, advance equity, and rethink how humans and systems work together to serve the student of the future. www.aeratechnology.com Chapters: 0:00 Introduction 0:53 Meet Jennie Sanders 2:24 What Is WGU and Competency-Based Education 5:03 Flexibility for Adult Learners 6:42 The Rise of Younger Students 8:10 The Supply-and-Demand Problem in Education 10:44 Applying Decision Intelligence to Student Success 11:34 The Pilot: Predicting Assessment Risk and Dropout 14:25 Results: Beating Expectations 14:39 Expanding to New Use Cases 16:46 Surprising Learnings 17:54 Types of Recommendations and Human-in-the-Loop Design 19:36 Scale of Impact 20:51 One Year of Learnings 21:33 Driving Faculty Adoption 24:09 What's Next 26:07 Advice for the Industry 27:39 Closing Thoughts