Trust in water companies hits a new low - Mike Keil discusses CCW's annual Water Matters report

Mike Keil, Chief Executive of the Consumer Council for Water, discusses the findings of the Consumer Council for Water’s (CCW) annual Water Matters report, which finds that trust in water companies has reached a new low as concerns grow over the fairness and affordability of water bills. While water companies are investing more than £100 billion as part of a five-year package to improve services and clean up rivers, streams, lakes and seas, fewer than half of customers feel their water company is doing a good job of communicating its plans, slipping to its lowest ever level. ✅ Key highlights include: 00:00 Intro 00:07 Reasons for decline in trust in water companies and how to rebuild it 02:00 Why communication from water companies is such a persistent weakness 05:30 Issues around affordability and its perception 09:33 Perception of water companies and frontline staff 12:40 rising complaints and dissatisfaction 16:12 Do companies feel its cheaper to be fined for pollution incidents instead of doing the necessary capital works 20:33 Government change for the regulation of the industry 23:08 Optimism for investment in the water industry 25:45 Would a single social tariff across England & Wales be a good idea 28:30 What genuine accountability looks like 33:33 Nationalisation of the water industry 35:31 Water resources and investment 🔔 Subscribe to Water Magazine to stay informed about the UK and Ireland's municipal and industrial water, wastewater and stormwater sector. ✅ LinkedIn -   / watermagazine   ✅ X - https://x.com/watermagtweets ✅ Instagram -   / watermagazineuk   ✅ Facebook -   / watermagazineuk   ✅ TikTok -   / water.magazine   ✅ Bluesky - https://bsky.app/profile/watermagazin... ✅ Threads - https://www.threads.com/@watermagazineuk Water Magazine is a freely distributed premium monthly print and digital publication and website reporting on the UK and Ireland’s municipal and industrial water, wastewater and stormwater sector. #WaterIndustry #EnvironmentalPerformance #Ofwat #EnvironmentAgency #WaterQuality #WaterMagazine #NaturalResourcesWales #SEPA #DWI #EPA #Water #WastewaterIndustry #WaterIndustryNews #WastewaterIndustryNews #WaterNews #WaterVlogs #WaterSector #WastewaterSector #SplashCast #WaterRegulation #PR24 #AMP8 #EnvironmentalMonitoring #defra #WaterPollution #RiverPollution #RiverWaterQuality #Sewage #SewagePollution #CSOS #SewageDischarge #WaterQualityMonitoring #SewageTreatment #SludgeTreatment #WaterTreatment #WastewaterTreatment #WaterTreatmentIndustry #WastewaterTreatmentIndustry #WaterTreatmentEquipment #WastewaterTreatmentEquipment #WaterConservation #WaterSupply #WaterInnovation #DrinkingWater #PotableWater