Human centered AI - Cutting Through with Aleksandra Osipova

With a background in applied mathematics and product development, ⁠Aleksandra⁠, founder of ⁠Apricity Lab⁠, brings a unique perspective to our topic for season 3 - how to cut through with humanity in the age of AI. The discussion ranges from discussing a human-centered AI focus, where AI should enhance human capability and redesign work. Not replace jobs - prioritising long-term human involvement. That successful AI integration combines automation with employee upskilling, exemplified by IKEA's strategy saving €13 million and boosting customer value. We discuss the frustration that customers (ok it is Natasha venting!) have when there is insufficient human interaction in AI leading to poor customer experiences. Especially when understanding customer needs is vital for successful AI integration. A long-term vision is essential and companies must view AI impacts over medium term of 2-5 years. Upskilling is a priority now for both sustainable growth and value generation over perceived short-term efficiency gains. Ultimately, clear communications are needed about AI's role in augmenting human work to prevent talent loss, which can then reduce fears and promote trust, moving discussions beyond the polarized views we are seeing increasingly. ******** Cutting Through is powered by ⁠Spinning Red⁠ and sponsored by⁠ Antiquoted⁠ - where you can find real people, real voices, real experts for your events, podcasts and media. Breaking the cycle of the same voices, panels and perspectives. Like, subscribe and share - want to get involved - connect with ⁠me⁠!